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Standard delivery across India takes 3–5 business days. Express delivery (1–2 days) is available at checkout. All orders are tracked and you'll receive an SMS and email with your tracking link after dispatch.
Yes, we offer a 7-day return window from the date of delivery. Items must be in their original undamaged condition. Contact us at support@kaladhiya.com to initiate a return and we'll guide you through the process.
Once your order is dispatched, you'll receive an SMS and email with a tracking link. You can also WhatsApp us your order number and we'll share the live tracking details with you instantly.
Currently we ship within India only. International shipping is on our roadmap and will be available soon. Sign up for our newsletter to be notified when international shipping launches.
Visit our Custom Order page to fill in your requirements. Our team will review and assign a dedicated artist within 24 hours. You can also WhatsApp or email us directly with your idea.
Absolutely. Every single piece on Kaladhiya is 100% handmade by our verified artists. Each purchase comes with a certificate of authenticity signed by the artist. We never stock mass-produced or machine-made items.